Shipping policy

SHIPPING POLICY

SHIPPING ZONES
We ship to Portugal (mainland, the Azores and Madeira) and to Spain (mainland and the Balearic Islands). At the moment we do not ship to other countries, or to the Canary Islands, Ceuta and Melilla. For orders to other destinations or large-volume orders, please see our Special Orders page.

SHIPPING COSTS
Shipping costs depend on the destination and the weight of the order, and are always shown at checkout, before you complete your purchase. In some zones we offer free shipping above a minimum order value, which is also shown at checkout. Shipping to the Azores, Madeira and the Balearic Islands costs more due to sea and air transport.

DELIVERY TIMES
Mainland Portugal: 2 to 4 business days.
Azores and Madeira: 5 to 10 business days.
Spain (mainland): 3 to 5 business days.
Spain (Balearic Islands): 5 to 8 business days.
Delivery times are counted from dispatch and are estimates.

ORDER PREPARATION
Preparation time depends on the order. If the wines are in stock, we hand your order to the carrier within 1 to 2 business days of payment confirmation. If we need to order the wines from the producer or supplier, preparation may take longer, and we will email you the estimated time shortly after your purchase. In any case, delivery is made within 30 days of order confirmation at the latest, as required by law. Orders placed at weekends or on public holidays are processed on the next business day.

CARRIER
We ship with CTT Expresso. Once your order has been dispatched, you will receive a tracking code by email or SMS so that you can follow the delivery.

DELIVERY AND MINIMUM AGE
We sell alcoholic beverages only to people aged 18 or over. Deliveries require a signature, so someone aged over 18 must be at the address to receive the order. If delivery is not possible, the carrier will leave a notice with instructions for redelivery or for collecting the order from a CTT point, within a limited time.

INCORRECT ADDRESS OR FAILED DELIVERY
Please check your address and phone number carefully before completing your purchase. If the order is returned because of an incorrect address or because it was not collected in time, we may charge the cost of reshipping.

DAMAGED OR LOST ORDERS
Please inspect the box at the time of delivery. If the box shows signs of damage, tell the courier before signing. If any bottles are broken or leaking, or if your order does not arrive, contact us at geral@sommconcierge.com as soon as possible, preferably within 48 hours, with photos of the box and the bottles. We will replace or refund the items at no cost to you. Please also see our Returns and Refunds Policy.

PRICES AND TAXES
The prices shown are final. Shipments to Portugal and Spain (mainland and the Balearic Islands) carry no customs duties or additional charges on delivery.

CONTACT
geral@sommconcierge.com | +351 927 309 103